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Refund policy

Last updated: September 7, 2026

At OldMoneyLook, we want you to feel confident about every purchase. If something isn't quite right, we offer a clear and straightforward return process to make things easy for you.

30-Day Returns

You have the right to return your order within 30 days of receiving it. Items must be unused, in their original condition, and sent back with all original packaging, tags, and accessories. Our support team is always available to guide you through the process.

There are no restocking fees.

Return Overview

  • You may return your order within 30 days from the date of delivery
  • Returned items must be unused and in their original condition, including all packaging and accessories
  • Our customer support team will assist you every step of the way
  • There are no restocking fees

Return Costs

If your item is defective, damaged, or incorrect, the return is also free of charge.

How to Return an Item

To start a return, please email: info@oldmoneylook.com

Include your order number and the reason for the return.

Once your return is approved, carefully repackage the item in its original packaging, including all accessories, tags, and documents.

Refunds

When your return arrives, it will be inspected to ensure it meets our return conditions.

Once approved, your refund will be issued to the original payment method. Refunds are typically processed within 10 business days. Your bank or payment provider may require additional time before the funds appear in your account.

Exchanges

If you would like to exchange an item for a different size, colour, or product, simply contact us at: info@oldmoneylook.com

We will be happy to help arrange this for you.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.

Need Help?

You can find more information on our FAQ page or contact us at: info@oldmoneylook.com

We are always here to help.

Contact Information

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00). We aim to respond to all enquiries within 1–2 business days.